Delivery and Returns
We want you to be completely happy with your Samurai Lock. If something isn't right, here's how we put it right. The Samurai Lock is sold by Solid As A Lock Ltd, a family-run locksmith and security hardware business based in Leeds.
Delivery
| Where to | Secure Courier Delivery |
|---|---|
| Most of the UK | £8.35 per order |
| Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands | £12.00 per order |
For your security, every Samurai Lock and set of keys is sent by tracked courier. Prices include VAT.
Dispatch: orders placed before 1pm, Monday to Friday, are usually sent out the same day, as long as we have everything we need. For extra keys, that means the correct key code. If we need to check anything with you, your order will go out as soon as it's sorted.
Delivery times: most mainland UK orders arrive the next working day after dispatch, and remote areas can take 3-5 working days. Delivery times are estimates from the courier and aren't guaranteed.
Channel Islands: your order may be charged import duty or GST on arrival, which we don't control.
Collect from Leeds
If you live locally, you can choose free collection at checkout. Collect from our trade counter at Unit 10 Haines Park, Grant Avenue, Leeds LS7 1QQ, Monday to Friday, 8am to 4.30pm. Please wait until we've contacted you to say your order is ready, and bring your order number.
Returns if you're buying for personal use
Changed your mind?
You can cancel your order within 14 days of receiving it, without giving a reason. Just tell us by email or phone, then send the items back within 14 days of telling us.
- Items should be unused and, where possible, in their original packaging.
- You pay the cost of sending them back.
- We'll refund the price of the items and your original delivery charge within 14 days of receiving them back.
- We may reduce the refund if a lock has been fitted, used or handled more than you'd need to check it in a shop.
Faulty, damaged or not what you ordered?
- Please tell us as soon as possible. We'll arrange the return free of charge.
- Within 30 days of delivery, you can reject a faulty item for a full refund, including delivery.
- After 30 days, we'll repair or replace it. If that doesn't put things right, you can have a refund.
- If your parcel arrives damaged, please send us photos as soon as you can, ideally within 48 hours, so we can claim from the courier.
None of this affects your legal rights.
⚠ Items we can't take back unless faulty
Extra keys cut to your key code, keyed alike locks, and anything made up or cut to your requirements. Because these are made specially for you, the 14-day change of mind doesn't apply.
Please check your key code carefully before ordering. Keys cut to an incorrect code can't be refunded.
Returns if you're buying for a business
Business purchases don't carry the 14-day cancellation right. Faulty items are dealt with as above. We can usually accept unwanted items within 30 days of the invoice date if they're unused, in their original undamaged packaging and resaleable. Return postage is at your cost, and a restocking fee of 20% of the item price applies.
How to return an item
- Email support@samurailock.co.uk or call 0113 345 0920 with your order number and the reason for the return.
- Put a note in the parcel with your order number and the reason for the return, so we can match it to your order quickly. If it's faulty or we sent the wrong item, we'll arrange collection.
- Post it to Solid As A Lock Ltd, Unit 10 Haines Park, Grant Avenue, Leeds LS7 1QQ. We recommend a tracked service, and please keep your proof of postage. You can also drop it off at our trade counter, Monday to Friday, 8am to 4.30pm.
Refunds go back to the card or payment method you used. If you paid with Klarna or Clearpay, your refund goes back through them.
Need help?
Email support@samurailock.co.uk or call 0113 345 0920, Monday to Friday, 8am to 4.30pm. We're always happy to help, including with choosing the right size before you order.